PQMS - Expanding Skills, Boosting Careers, Building the Future
PQMS have been supporting people and organisations to develop and grow since 1999. With training centres in Livingston, Bury, Bedworth, and Pulborough, they are proud of being a friendly, professional partner for organisations across the UK and beyond.
They aim is simple: to make training straightforward, flexible, and effective. Whether you’re looking to upskill your team, gain industry-recognised qualifications, or explore new technologies, they create programmes that work for you.
The Challenge
Disconnected Systems and Administrative Burden
PQMS, a leading provider of training and professional courses, faced a common challenge: their administrative ways of working were scattered and lacked structure. They managed different parts of their business — from bookings for instructor-led courses to e-learning and invoicing — across multiple, disconnected systems.
The main challenges were:
System fragmentation:
The need to bring instructor-led training operations and the digital learning platform together in one single system, so the platform would be perceived as “one” rather than “a separate system.”
Inefficient administration:
The process of managing course bookings, attendance, and especially invoicing was complex and time-consuming, involving manual data transfers between systems.
The need for a partner — not just a system:
They needed a provider they could grow with, who understood their business needs and with whom they could build a long-term partnership.
As Dave, one of the key decision-makers, put it, the administrative steps had become a “nightmare.”
The Solution
EduAdmin - Training Management System
PQMS chose EduAdmin because the platform offered the comprehensive, integrated solution they needed to manage the entire training lifecycle within a single environment.
Key EduAdmin features used by PQMS:
Instructor-led training and e-learning courses:
EduAdmin brought all parts of the training operation into one system—whether administering on-site courses or delivering training online.
Automated invoicing and payments:
The platform fundamentally transformed PQMS’s invoicing process. Invoices are now automatically generated and sent upon course booking (integrated with their financial system Xero), eliminating manual data transfers and significantly streamlining the entire workflow.
Real-time dashboards and reports:
The session overview provides a comprehensive view of the business and makes it possible to instantly see bookings, revenue, and attendance status—something that was not possible before.
Dedicated partnership and support:
PQMS highly valued EduAdmin’s commitment to “joint development.” This partnership approach ensured that the platform can be adapted to future needs as the business grows and evolves.
The Results
Efficiency, Clarity, and Growth
The implementation of EduAdmin delivered immediate and tangible benefits for PQMS:
|
Metric |
Before EduAdmin |
After EduAdmin |
|
Training system structure |
Fragmented (separate systems for instructor-led and online training) |
Everything consolidated in one system |
|
Invoicing process |
Manual, time-consuming, high risk of errors |
Automated upon booking, streamlined |
|
Business oversight |
Delayed and complex reporting |
Immediate overview with reminders and follow-ups so nothing is missed |
|
Future development |
Uncertain vendor support |
Fast assistance, strong support, and a solid partnership |
What our customers say
The platform has brought our instructor-led and digital training together into one consistent environment. And honestly—just the invoicing alone, being automated the second a booking is confirmed, has removed a significant administrative nightmare from our shoulders. And we literally save hours every day within our business with EduAdmin instructor portal. It’s a genuine partnership; they will grow and evolve together with us.
Dave Hudson
CEO
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